Hiring the Right Claims Assistant

Hiring a skilled Claims Assistant is vital to ensuring smooth claims processing, accurate documentation, and excellent customer care within the insurance industry.

We source Claims Assistants who are proficient in claims handling, documentation, and interdepartmental coordination—plus who align with your specific company culture, workflow demands, and quality standards.

Roles & Skills

At ECLARO, we provide top-tier talent for Claims Assistant roles across various levels of responsibility and specialization. Titles and duties may vary depending on your operational structure, but our recruiters excel at filling positions with the right blend of experience and aptitude.

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Entry-Level Claims Assistants

Support claims filing and documentation, verify client information, assist with initial claim assessments, and manage basic customer inquiries.

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Mid-Level Claims Assistants

Coordinate with adjusters, process claim documentation, liaise with customers and third parties, and ensure claims move through the system efficiently.

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Senior Claims Assistants

Manage complex claims workflows, oversee documentation standards, train junior staff, and serve as a key liaison between claims adjusters, underwriters, and clients.

Tools & Technologies

Our Claims Assistants are equipped with a comprehensive skill set across tools and tech platforms common to modern insurance operations, including but not limited to:

Policy & Claims Management Systems

  • Guidewire
  • Duck Creek
  • ClaimsXpress

Data Entry & Documentation

  • Microsoft Office Suite (Word, Excel)
  • OCR Software
  • SharePoint or Document Management Systems

Communication & Collaboration

  • Email Platforms (Outlook, Gmail)
  • Slack / Microsoft Teams
  • Zoom / Teams for remote coordination

Workflow & Tracking Tools

  • Jira or Trello for task management
  • CRM systems (Salesforce, HubSpot)
  • Internal claims tracking dashboards

Other Proficiencies

  • Customer Service & Call Handling
  • Attention to Detail in Data Verification
  • Regulatory Compliance Awareness (e.g., GDPR, HIPAA)
  • Process Improvement & Best Practices

Services and Benefits

Choosing ECLARO for your Claims Assistant hiring means investing in efficiency, accuracy, and client satisfaction. Our services ensure:

Business Success

Our professionals deliver accurate claim processing, reliable documentation, and strong customer service—helping reduce claim cycle times and errors.

Growth & Scale

Whether you need extra support during workload peaks or long-term staffing solutions, we can adjust quickly to your needs.

Efficiency

Standardized onboarding and clear performance benchmarks ensure consistent service quality across your claims operations.

The ECLARO Process: How We Work with You to Find the Right Claims Assistant

Our talent acquisition process is designed to be seamless and efficient

Initial Consultation

Understand your project requirements and objectives.

Candidate Selection

Provide a shortlist of qualified Claims Assistant tailored to your needs.

Interview and Assessment

Facilitate interviews and technical assessments.

Onboarding

Smooth transition of the Claims Assistant into your project team.

Ongoing Support

Continuous support to ensure project success.

For further inquiries or to start the hiring process, please contact us

We would love to discuss your specific Claims Assistant talent needs today! Please click the Contact Us below to schedule a consultation with an ECLARO expert.

Contact Us