Senior Procurement Strategist
ECAPTIVE: This Is Outsourcing Reimagined
Forget everything you’ve ever thought or known about outsourcing and offshoring.
We understand that many businesses have questions about outsourcing. So, we came up with the answer—a way to augment your current team with highly talented people working offshore yet perfectly aligned with your business, your culture, your approach, and your goals because they are literally YOUR TEAM. We call this unique offering ECAPTIVE.
Through our three global services centers in Metro Manila, ECLARO provides dedicated IT and business professionals in myriad roles across industries including Financial Services, Insurance, Healthcare, Life Sciences and more. ECLARO’s customized solutions give companies the benefits of dedicated world-class talent on their teams without the significant overhead and associated risks of traditional captive models. Clients rely on ECLARO to recruit outstanding individuals and also provide facilities and equipment, HR and administrative services, oversight, and more. We call this unique offering ECAPTIVE.
Unlike traditional outsourcing, ECAPTIVE teams are never shared across clients and are never pulled from a shared talent pool — every team is built and dedicated exclusively to one client. Clients typically save 50–75% versus an equivalent US-based team, paying only for hours worked, with no fixed overhead.
What is a captive? A captive is a client-owned-and-operated service delivery center, typically in a low-cost offshore location, that provides service resources directly to their own organization. The personnel in a captive facility are legal employees of the organization.
ECAPTIVE. gives every client a specialized outsourcing & offshoring solution without the exorbitant costs and risks that companies typically face when trying to create a captive of their own. Our customized engagement plans enable clients to boost productivity and lower costs while maintaining operational control of a team curated specifically for you.
This is Outsourcing Reimagined. Watch Eric Feil and Ken Morris explain ECAPTIVE and how it differs from managed services.
Frequently Asked Questions
What is the ECAPTIVE model?
ECAPTIVE is Outsourcing Reimagined. It allows you to build a dedicated team in the Philippines that you operationally control, while ECLARO handles the facilities, HR, IT infrastructure, and administrative services.
How is ECAPTIVE different from traditional outsourcing?
Unlike traditional outsourcing where you hand over control, ECAPTIVE gives you full operational control of your dedicated team. There are no shared resources — your staff works exclusively for you. ECLARO handles the infrastructure and support, eliminating the costs and risks of setting up your own captive operation.
Should we build our own captive center in the Philippines or use a provider?
For most companies, a provider is faster and lower-risk. Your own captive center means registering a Philippine entity, leasing and fitting out an office, and running local payroll, HR and compliance yourself. ECAPTIVE gives you the main benefit of a captive center, a team that works only for you under your direction, while ECLARO is the employer of record and runs the facilities, HR and IT infrastructure. You can start with one person.
How much can I save with ECAPTIVE offshoring?
Clients typically realize savings of 50% to 75% compared to onshore labor rates, while accessing world-class talent.
Is there a minimum team size?
No. There is no minimum headcount. You can start with one resource and scale up as needed, paying only for the hours worked.
How secure is my data?
We are ISO 27001 and SOC2 certified. Our facilities feature biometric security and strict data privacy protocols to protect your sensitive information.
What time zones does my offshore team work?
Your ECAPTIVE team works your schedule. Most clients choose one of three models: your US business hours, so the team works alongside yours in real time; a second shift that extends your working day; or Follow-the-Sun 24/7/365 coverage. On a different shift, plan a short daily overlap for handovers and stand-ups.
Will there be language or communication barriers?
The Philippines ranks among the top English-proficient countries in Asia. Filipino professionals are known for strong communication skills and familiarity with Western business culture, which minimizes any language barriers.
What roles can I offshore with ECAPTIVE?
Virtually any IT or business function, including software development, data analytics, cybersecurity, finance and accounting, insurance operations, HR, creative services, customer support, and more.
What management support does ECLARO provide offshore?
Our ECAPTIVE service model ensures the proper level of hands-on offshore management depending on each client's unique needs — from light-touch oversight to full dedicated management.
Do I need to establish a legal entity in the Philippines?
No. ECLARO is the employer of record in the Philippines. We handle all employment contracts, payroll, government-mandated benefits, tax compliance, and HR administration, so you don't need to set up a local entity.
Is outsourcing to the Philippines legal and safe?
Absolutely. The Philippines has well-established laws supporting offshore staffing and BPO. ECLARO ensures full compliance with all local labor laws and regulations, and our ISO 27001 and SOC2 certifications demonstrate our commitment to data security.
How do you build an offshore team in the Philippines?
In five steps: (1) define the roles, skills and the hours the team must cover; (2) ECLARO sources candidates and assesses them through interviews and skills tests; (3) you choose who joins your team; (4) ECLARO hires them as its employees and sets up their workspace, equipment and secure access in Metro Manila; (5) the team starts on your schedule, and you add people as the work grows. There is no minimum headcount.
Does ECLARO handle onboarding for offshore team members?
Yes. ECLARO handles the employment side: contracts, payroll, government-mandated benefits, workspace, equipment and IT setup. Your team handles the work side: access to your systems, tools and training on your processes. After onboarding, ECLARO keeps handling HR, payroll and facilities, with offshore management support that ranges from light-touch oversight to full dedicated management.
Which business tasks should we offshore, and which should we keep in-house?
Offshore work that is ongoing, process-driven and can be done remotely, such as software development and QA, data and analytics, finance and accounting, insurance processing, HR administration and customer support. Keep in-house the roles that set direction, need to be on site, require a US license or work face-to-face with your clients. Many companies keep a small US core and build delivery capacity in the Philippines.
What do you need from us to quote a small offshore team?
Five things: the roles and how many people in each, the main tasks and the tools they use, the skills and experience level, the hours the team must cover, and your target start date. Any security or compliance requirements help too. There is no minimum headcount, so a quote for one or two people is fine.
Should we offshore a whole function or start with one role?
Most companies start with one or two roles that have clear, repeatable work, then add people once the process works. With no minimum headcount and payment only for hours worked, starting small carries little risk. Moving a whole function at once suits companies that already have documented processes and a manager ready to run the team.
What are the biggest risks of offshoring back-office work, and how do you reduce them?
The main risks are data security, staff turnover, slipping quality and losing control of the work. You reduce them by choosing a provider with ISO 27001 certification and secure facilities, keeping team members dedicated to you rather than shared, documenting processes before handover, and directing the work yourself. ECAPTIVE teams work for one client only, in biometric-secured centers, and ECLARO reports 93% retention among the people it has staffed for ECAPTIVE clients.