Event/Service Desk Specialist 

Event/Service Desk Specialist 

Hiring the right people to succeed as Event/Service Desk Specialists is essential for providing responsive IT support, ensuring uptime during critical business operations, and delivering exceptional user service.


We deliver Event/Service Desk Specialists who are skilled in monitoring systems, resolving incidents, escalating issues appropriately, and maintaining communication with end users. Our professionals meet the specific needs of your role in terms of skill set, experience, culture fit, and other requirements. 

Roles and Skills

ECLARO delivers top talent for a variety of Event/Service Desk Specialist roles, tailored to support IT service management, infrastructure monitoring, and technical support operations. Although the specifics and titles may vary for each organization, our experienced recruiters have a track record of success in helping organizations hire at all levels 

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Junior Test Engineers

Provide Tier 1 support, respond to service tickets, and monitor systems for alerts and outages 
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Mid-Level Test Engineers

Handle escalations, manage incident response workflows, coordinate with IT teams, and maintain knowledge base articles 
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Senior Test Engineers

Oversee event and service desk operations, develop SLAs, implement service improvement plans, and manage incident lifecycle reporting 

Tools and Technologies

The Event/Service Desk Specialists we source for our clients are proficient in a wide range of ITSM platforms, monitoring tools, and communication systems. These include, but are not limited to 

ITSM & Ticketing

  • ServiceNow
  • BMC Remedy
  • Jira Service Management
  • Ivanti

Monitoring & Alerts

  • Splunk
  • SolarWinds
  • Nagios
  • Zabbix
  • SCOM

Remote Support Tools

  • Java
  • Python
  • JavaScript
  • BDD/TDD
  • JUnit
  • Pytest

Communication & Documentation

  • Microsoft Teams
  • Zoom
  • Confluence
  • SharePoint

Services and Benefits

When you choose ECLARO for your Event/Service Desk staffing needs, you are not just hiring technical support; you are investing in user satisfaction, operational continuity, and efficient incident resolution. Our services provide 

Business Excellence

Maintain 24/7 service coverage and ensure fast, effective support to end users and business stakeholders 

Growth & Scale

Build responsive support teams that adapt to system changes, user growth, and business expansion 

Efficiency

Reduce incident response time, increase first-call resolution, and improve user experience with knowledgeable support staff 

The ECLARO Process: How We Work with You to Find the Right Event/Service Desk Specialist 

Our talent acquisition process is designed to be effective and efficient

Initial Consultation

Understand your support coverage needs, tools, and IT service goals 

Candidate Selection

Provide a shortlist of qualified Event/Service Desk Specialists tailored to your technical environment and team culture 

Interview and Assessment

Facilitate interviews and technical evaluations

Onboarding

Smooth integration of the Specialist into your IT service desk or NOC team

Ongoing Support

Continuous support to ensure success and retention

Discover

Work with the client to determine needs in terms of personnel count and the skills required to meet immediate and ongoing business objectives.

For further inquiries or to start the hiring process, please contact us

We would love to discuss your specific Event/Service Desk Specialist talent needs today! Please click the Contact Us below to schedule a consultation with an ECLARO expert.

Contact Us