Helpdesk Analyst/Engineer 

Helpdesk Analyst/Engineer 

Hiring the right people to succeed as Helpdesk Analysts and Engineers is essential for maintaining employee productivity, resolving technical issues efficiently, and providing a positive IT support experience.


We deliver Helpdesk professionals who are skilled in troubleshooting, customer support, hardware and software maintenance, and system access provisioning. Our professionals meet the specific needs of your role in terms of skill set, experience, culture fit, and other requirements. 

Roles and Skills

ECLARO delivers top talent for a variety of Helpdesk Analyst and Engineer roles, tailored to support organizations in healthcare, finance, education, technology, and more. Although the specifics and titles may vary for each organization, our experienced recruiters have a track record of success in helping organizations hire at all levels 

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Junior Helpdesk Analysts 

Provide Tier 1 support, respond to service tickets, and monitor systems for alerts and outages
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Mid-Level Helpdesk Engineers 

Resolve escalated tickets, configure devices, manage user accounts, and support endpoint security tools 
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Senior Helpdesk Engineers 

Lead helpdesk operations, mentor junior staff, oversee software rollouts, and maintain documentation for IT processes 

Tools and Technologies

The Helpdesk Analysts and Engineers we source for our clients are proficient in a wide range of support platforms and technical tools. These include, but are not limited to 

Ticketing Systems

  • ServiceNow
  • Zendesk
  • Jira Service Management
  • Freshdesk

Remote Support Tools

  • TeamViewer
  • Bomgar
  • AnyDesk
  • Microsoft Remote Desktop

Systems & Platforms

  • Windows
  • macOS
  • Active Directory
  • Office 365
  • Exchange

Collaboration Tools

  • Microsoft Teams
  • Zoom
  • Slack
  • SharePoint

Services and Benefits

When you choose ECLARO for your Helpdesk staffing needs, you are not just hiring support staff; you are investing in IT reliability, end-user satisfaction, and business continuity. Our services provide 

Business Excellence

Deliver fast, friendly, and effective technical support that boosts employee satisfaction and minimizes downtime 

Growth & Scale

Build scalable support teams that adapt to organizational growth, onboarding demands, and remote work needs 

Efficiency

Improve resolution times and reduce ticket backlog through skilled support personnel and streamlined ITSM workflows 

The ECLARO Process: How We Work with You to Find the Right Helpdesk Analyst/Engineer 

Our talent acquisition process is designed to be effective and efficient

Initial Consultation

Understand your IT environment, ticket volumes, and support model 

Candidate Selection

Provide a shortlist of qualified Helpdesk Analysts and Engineers tailored to your infrastructure

Interview and Assessment

Facilitate interviews and technical evaluations

Onboarding

Smooth integration of the specialist into your IT support team 

Ongoing Support

Continuous support to ensure success and retention

Discover

Work with the client to determine needs in terms of personnel count and the skills required to meet immediate and ongoing business objectives.

For further inquiries or to start the hiring process, please contact us

We would love to discuss your specific Helpdesk Analyst/Engineering talent needs today! Please click the Contact Us below to schedule a consultation with an ECLARO expert.

Contact Us