Roles and Skills
ECLARO delivers top talent for a variety of Omnichannel Analyst roles across retail, ecommerce, consumer packaged goods, telecom, financial services, and technology. While responsibilities may differ by industry, our recruiters help organizations hire at all levels
Junior Omnichannel Analysts
- Support data collection and reporting across online, mobile, and in-store channels
- Analyze customer behavior patterns and assist in journey mapping
- Help build dashboards tracking channel performance and engagement
- Conduct basic A/B tests and support campaign measurement
Mid-Level Omnichannel Analysts
- Develop customer segmentation and cross-channel performance insights
- Analyze conversion funnels, customer journeys, and engagement metrics
- Partner with marketing, ecommerce, retail operations, and UX teams to optimize channel strategies
- Build dashboards and automated reporting frameworks for leadership
- Provide insights to improve personalization, loyalty performance, and digital experience
Senior Omnichannel Analysts
- Lead omnichannel analytics initiatives and strategic customer experience programs
- Design advanced customer journey frameworks and multi-touch attribution models
- Advise leadership on channel optimization, digital growth opportunities, and customer lifecycle strategies
- Lead analysis for major omnichannel initiatives (BOPIS, curbside, loyalty, mobile app enhancements, etc.)
- Mentor junior analysts and establish best practices for data-driven omnichannel decision-making