Service Desk Analyst/Specialist 

Service Desk Analyst/Specialist 

Hiring the right people to succeed as Service Desk Analysts and Specialists is essential for providing timely technical support, maintaining IT service continuity, and enhancing user satisfaction.


We deliver Service Desk professionals who are skilled in handling incident tickets, resolving user issues, escalating problems, and documenting solutions. Our professionals meet the specific needs of your role in terms of skill set, experience, culture fit, and other requirements 

Roles and Skills

ECLARO delivers top talent for a variety of Service Desk Analyst and Specialist roles, tailored to meet the needs of organizations across industries such as finance, healthcare, education, and technology. Although the specifics and titles may vary for each organization, our experienced recruiters have a track record of success in helping organizations hire at all levels 

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Junior Service Desk Analysts 

Answer incoming support requests, create and manage tickets, reset passwords, and follow standard troubleshooting procedures 
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Mid-Level Service Desk Specialists 

Handle escalated technical issues, support enterprise applications, perform remote diagnostics, and coordinate with IT teams 
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Senior Service Desk Specialists 

Lead service desk operations, develop and maintain knowledge bases, manage service-level agreements (SLAs), and oversee quality assurance 

Tools and Technologies

The Service Desk Analysts and Specialists we source for our clients are proficient in a wide range of platforms and support tools. These include, but are not limited to 

Ticketing & ITSM

  • ServiceNow
  • Freshservice
  • Jira Service Management
  • BMC Remedy

Remote Support

  • Microsoft Remote Desktop
  • TeamViewer
  • LogMeIn
  • Bomgar

Operating Systems & Tools

  • Windows
  • macOS
  • Active Directory
  • Office 365
  • Exchange

Collaboration Platforms

  • Microsoft Teams
  • Zoom
  • Slack
  • Confluence

Services and Benefits

When you choose ECLARO for your Service Desk staffing needs, you are not just hiring IT support; you are investing in reliability, responsiveness, and user satisfaction. Our services provide 

Business Excellence

Maintain consistent and professional IT service delivery that aligns with business goals and user expectations 

Growth & Scale

Build a support infrastructure that scales with your organization’s needs and supports digital transformation 

Efficiency

Increase ticket resolution speed and decrease downtime with trained, responsive support professionals 

The ECLARO Process: How We Work with You to Find the Right Service Desk Analyst/Specialist 

Our talent acquisition process is designed to be effective and efficient

Initial Consultation

Understand your service desk operations, tools, and business priorities 

Candidate Selection

Provide a shortlist of qualified Service Desk Analysts and Specialists tailored to your technical environment 

Interview and Assessment

Facilitate interviews and technical evaluations

Onboarding

Smooth integration of the specialist into your IT service desk team 

Ongoing Support

Continuous support to ensure success and retention

Discover

Work with the client to determine needs in terms of personnel count and the skills required to meet immediate and ongoing business objectives.

For further inquiries or to start the hiring process, please contact us

We would love to discuss your specific Service Desk Analyst/Specialist talent needs today! Please click the Contact Us below to schedule a consultation with an ECLARO expert.

Contact Us