Roles and Skills
ECLARO delivers top talent for a variety of UCC Engineer roles, tailored to support organizations across healthcare, finance, technology, education, and public sectors. Although the specifics and titles may vary for each organization, our experienced recruiters have a track record of success in helping organizations hire at all levels
Junior UCC Engineer
Assist with VoIP setup, basic troubleshooting, and user support for communication tools
Mid-Level UCC Engineer
Configure unified communications platforms, support video conferencing systems, and manage call routing and messaging infrastructure
Senior UCC Engineer
Design and implement enterprise UCC architecture, lead cloud-based telephony migrations, and manage end-to-end collaboration ecosystems
Key skills
- Unified Communications Platform Expertise (Cisco Webex, Microsoft Teams, or Zoom)
- VoIP Systems Design and Implementation
- IP Networking and Network Configuration
- Cloud and Hybrid Environment Management
- Troubleshooting and Technical Problem-Solving
- Security Implementation and Compliance
- Documentation and Change Management
Frequently asked questions
What do UCC Engineers do on a day-to-day basis?
UCC Engineers design, deploy, and maintain unified communications systems that integrate voice, video, messaging, and collaboration tools across an organization. Daily responsibilities include troubleshooting communication system issues, managing upgrades and patches, configuring endpoints and gateways, providing technical support to end users, and ensuring systems remain secure and compliant. They may work on-site or remotely depending on the engagement, coordinating with IT teams and service providers to optimize communication infrastructure.
What certifications or qualifications should a UCC Engineer have?
Strong candidates typically hold industry-recognized certifications such as CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional), CCDP (Cisco Certified Design Professional), or CCIE (Cisco Certified Internetwork Expert). Many also pursue ITIL certification for IT service management. Beyond certifications, hands-on experience with major UC platforms like Cisco Webex, Microsoft Teams, or Zoom, combined with intermediate to advanced IP networking knowledge, is highly valued by employers.
What are typical responsibilities in this role?
UCC Engineers assist with designing and planning unified communications solutions tailored to organizational needs, deploy and configure VoIP systems, video conferencing, instant messaging, and collaboration tools. They maintain UC servers, gateways, and endpoints across multiple locations, implement security measures to protect communication channels and data, coordinate with communications service providers, and create documentation for system configurations and procedures. They also troubleshoot issues and provide technical guidance to support end-user adoption.
How can I hire a UCC Engineer through a staffing firm?
ECLARO specializes in placing qualified UCC Engineers for both contract and full-time roles across US and Canadian organizations. We maintain a vetted network of engineers with the technical expertise and certifications your company needs. When you partner with ECLARO, we handle candidate sourcing, technical screening, and credential verification so you can focus on your business. We can provide engineers for short-term projects, extended engagements, or direct hire placements depending on your needs.
Ways to hire through ECLARO
ECLARO can fill this role through contract or contract-to-hire staffing, direct placement, an Employer of Record (EOR), recruitment process outsourcing (RPO), or a dedicated offshore team in the Philippines (ECAPTIVE).