CUSTOM OUTSOURCING & OFFSHORING

The ECLARO Difference

• Dedicated resources serving you/your team(s) only—YOU DO NOT SHARE RESOURCES WITH OTHER CLIENTS
• Dedicated Service Delivery Managers handle all aspects of seamlessly onboarding and integrating your offshore team
• Flexibility in number of resources—you can start with as few as one, then ramp up as necessary
• We work whatever hours work best for you—our offshore employees work U.S. day, U.S. night (for 24x7 support) or any shift you desire
• We work with you to develop and then manage to your unique KPIs and success factors to ensure ongoing success
• 93% employee retention rate
• 50% to 75% savings over onshore rates

The Philippines Advantage

• Well-established IT / BPO culture supporting companies throughout the world
• Excellent communication skills - highly proficient in business English
• Highly educated workforce—12.3 million college graduates
• Strong cultural alignment with the U.S.
• ECLARO’s in-country expertise and relationships deliver a uniquely vetted talent pool to fill your specific roles with only the top candidates
  
  

How We Engage with You Through Our Bespoke Service

ECLARO’s customized outsourcing and offshoring solutions give companies the benefits of bringing dedicated world-class talent onto their teams without the significant overhead costs and associated risks of traditional captive models. Clients rely on ECLARO to recruit outstanding individuals and also provide facilities and equipment, HR and administrative services, oversight, training and more. We call this unique offering ECAPTIVE^TM.

• ECAPTIVE^TM : You can rely on ECLARO to recruit your team based on your specific needs, as well as provide facilities, equipment, administrative services, oversight and training. We'll provide you with regular reports on metrics that matter to you, such as service-level agreements (SLAs), productivity, efficiency, quality and progress. Our custom outsourcing solution.
  
  
• You'll pay only for hours worked, recognizing significant savings over the cost of onshore employees. ECLARO handles the cost and administration of HR, payroll, insurance and other benefits, as well as IT support, facilities and more. 

With a custom outsourcing engagement, you'll have the ability to determine your level of involvement in hiring, assignment of work and day-to-day management of your team members. Don't have the time or bandwidth to manage the offshore team? Leave it to us. Prefer to be hands-on and involved in regular oversight of your offshore team? We'll customize a program that works for you, and we welcome you to be as involved as youe wish to be in every step of the process.

To learn more about our TRINIT-E Delivery Methodology, click here.

To speak with an ECLARO Outsourcing & Offshoring expert and learn more about our custom outsourcing hiring process, click here.