CUSTOM OUTSOURCING

Highly Skilled IT and Business Professionals,

up to 75% Savings

Through our three global delivery centers in Metro Manila in the Philippines, Eclaro provides dedicated IT and business professionals. Our customized engagement plans enable our clients to boost productivity and lower costs while maintaining operational control.

The Eclaro Difference

  • Dedicated resources hired specifically for your roles
  • Flexibility in number of resources - start with one, ramp up as necessary
  • Determine the hours that work best for you - our offshore employees work U.S. day, U.S. night (for 24x7 support) or any shift you desire
  • Dedicated onsite management
  • 93% employee retention rate
  • 50-75% savings over onshore rates

The Philippines Advantage

  • Well-established IT / BPO culture supporting companies throughout the world
  • Highly educated workforce - 12.3 million college graduates
  • Strong cultural alignment with the U.S.
  • Excellent communication skills - highly proficient in business English

Horizontal Eclaro Employees

 

How We Engage With You

We offer several ways to augment your staff with Eclaro resources. We’ll work collaboratively to match your needs with the most appropriate engagement model, whether through a team dedicated exclusively to you, a managed services model where we take responsibility for general management of your IT needs, or something in between.

  • ECAPTIVETM - Our custom outsourcing solution gives companies the benefits of a traditional captive model, without significant overhead and associated risk. Rely on Eclaro to recruit your team, provide facilities and equipment, administrative services, oversight, and training. We'll provide you with regular reports on metrics that matter to you such as service-level agreements (SLAs), productivity, efficiency, quality, and progress.

    You'll pay only for hours worked, recognizing significant savings over the cost of onshore employees. In addition, you will forgo the cost of healthcare, retirement, and other benefits.

    This type of engagement is ideal for long term assignments that require continuity in team composition and the integration into your own teams.
  • Managed Services - Interested in outsourcing all or a portion of your IT needs? We offer a range of IT services, from network testing, 24 X 7 monitoring and security to data storage, managing installations and upgrades and providing help desk technical support. Consider the benefits of Managed Services – improving operations and reducing expenses - by letting us take responsibility for general management and monitoring duties with our qualified team.

With a custom outsourcing engagement, you'll have the ability to determine your level of involvement in hiring, assignment of work and day-to-day management of your team members. Don't have the time or bandwidth to manage the offshore team? Leave it to us. Prefer to be hands on and involved in regular oversight of your offshore team? We'll customize a program that works for you.

To learn more about our TRINIT-E Delivery Methodology, click here.

For answers to questions about the custom outsourcing hiring process, click here.

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Facts About Us

Eclaro has been operating in the Philippines since 2006, supporting clients across a broad range of industries.
Average - 12 Years of Professional Experience
830
Employees
ISO 27001 Certified SOC 2 Type 2 Compliant
110
Global Clients
3 Global Delivery Centers
93
% Retention

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