Offshore Staffing Philippines | ECAPTIVE

ECAPTIVE: This Is Outsourcing Reimagined

Forget everything you’ve ever thought or known about outsourcing and offshoring.

We understand that many businesses have questions about outsourcing. So, we came up with the answer—a way to augment your current team with highly talented people working offshore yet perfectly aligned with your business, your culture, your approach, and your goals because they are literally YOUR TEAM. We call this unique offering ECAPTIVE.

Through our three global services centers in Metro Manila, ECLARO provides dedicated IT and business professionals in myriad roles across industries including Financial Services, Insurance, Healthcare, Life Sciences and more. ECLARO’s customized solutions give companies the benefits of dedicated world-class talent on their teams without the significant overhead and associated risks of traditional captive models. Clients rely on ECLARO to recruit outstanding individuals and also provide facilities and equipment, HR and administrative services, oversight, and more. We call this unique offering ECAPTIVE.

Unlike traditional outsourcing, ECAPTIVE teams are never shared across clients and are never pulled from a shared talent pool — every team is built and dedicated exclusively to one client. Clients typically save 50–75% versus an equivalent US-based team, paying only for hours worked, with no fixed overhead.

What is a captive? A captive is a client-owned-and-operated service delivery center, typically in a low-cost offshore location, that provides service resources directly to their own organization. The personnel in a captive facility are legal employees of the organization.

ECAPTIVE. gives every client a specialized outsourcing & offshoring solution without the exorbitant costs and risks that companies typically face when trying to create a captive of their own. Our customized engagement plans enable clients to boost productivity and lower costs while maintaining operational control of a team curated specifically for you.

This is Outsourcing Reimagined.

Our Core IT & Business Services Skills in the Philippines

Information Technology & Security

Information Technology

Software Design & Engineering
Big Data & Analytics
Dev/Ops
Quality Assurance
Infrastructure Monitoring, Administration & Management
Cloud Platforms
Technical Support (Level 1, 2 & 3)
Business Analysis
Project Management

Information Security

Operations (Monitoring,
Administration & Management)
Information Security Compliance
Audits (SOW, ISO, SOC)

Business Processes & Services

Insurance

Claims Processing
Underwriting Support
Submissions Clearance

Administration

Data Entry
Scheduling
Misc. Office Services

Project Management

Project Coordination
Project Reporting

Human Resources

Time Management
Payroll Processing
Employee Onboarding/Offboarding
Recruiting

Finance/ Accounting

General Ledger
AR/AP
Closings
Reporting

Customer Service/Success

Internal & Consumer Support
Phone/Chat/Email Support

Marketing

Content Management
Graphic Design
Reputation Management
Social Media

Sales Support

Lead Follow-up
CRM Administration
Regional Sales Support

The ECAPTIVE Difference

Dedicated talent serving you/your team(s) only—YOU DO NOT SHARE RESOURCES WITH OTHER CLIENTS
No minimum headcount: Start with the number that fits your immediate needs, and ramp up as necessary.
You’ll pay only for hours worked, recognizing significant savings over the cost of onshore employees.
We work with you to develop and then manage to your unique KPIs and success factors to ensure ongoing success.
Operational agility provides every client with great flexibility.
No costly company-owned fixed assets (i.e., facilities).
Your resources work your hours, any shifts you desire or Follow the Sun—24/7/365 is a real thing.
Dedicated Service Delivery Managers handle all aspects of seamless onboarding and integrating your offshore team.
ECLARO handles the cost and administration of payroll, health insurance, and other benefits.
50% to 75% savings over onshore rates for world-class talent

Outsourcing to the Philippines — How It Works

Outsourcing to the Philippines gives companies access to a large, highly educated English-speaking workforce at 50–75% below US labor costs. The Philippines has a talent pool of over 8.2 million college graduates, with strong concentrations in IT, engineering, finance, and business process roles.

Eclaro's ECAPTIVE model simplifies the process: we handle entity setup, facilities, HR, payroll, and compliance. Staff leasing Philippines arrangements under ECAPTIVE mean your team gets a dedicated offshore workforce operating under your direct management — without the complexity of establishing a legal entity abroad.

The ECLARO Philippines Difference

Excellent communication skills

Workforce is highly proficient in English speaking and comprehension

Highly educated workforce

8.2 million college graduates in the talent pool. ECLARO’s formal relationships with leading educational institutions means invaluable access to top new talent as well.

Strong Western Cultural alignment

Cultural alignment means faster and deeper integration within your company’s culture, higher efficiency and productivity, and stronger long-term relationships

Established IT/BPO Culture

Well-established IT / BPO culture supporting companies throughout the world

In-Country Expertise

ECLARO’s in-country expertise, local candidate database, and long-term relationships deliver a uniquely vetted talent pool to fill your specific roles.

20 Years of Experience

Nearly 20 years working in the Philippines means a long track record of knowledge of and uncompromising adherence to governmental regulations required to conduct business in the Philippines.

Strict Data Privacy

Well-established IT / BPO culture supporting companies throughout the world

Biometric Security

ECLARO offers biometric secure facilities to ensure the safety of your team and your company data.

Top Outsourcing Risks &
How ECLARO Handles Them

The Risk

The ECLARO Solution

Hidden/Surprise Costs

Life is full of surprises. Not all of them are good ones. That can play out painfully if your offshoring partner doesn’t do a deep dive with you to prior to the engagement to work through all the details so both parties know what is needed and expected, and at what price. Our extensive pre-engagement requirements and formal agreement stages remove any mystery or doubt about what is and what is not included with our services.

Data Security/Protection

Data security is at or near the top of almost every business’s priority list in 2024. But it’s not enough to simply put it on your list—it’s crucial that you and your offshoring partner have rigorous processes and practices in place around data security and protection. ECLARO is ISO 27001 and SOC2 certified, and we have built a culture of ensuring our clients’ data maintains its Confidentiality, Integrity and Availability (CIA) at all times.

Poor Communication

Collaboration and clear communication from the start of any relationship help drive its success. ECLARO has built a corporate-wide culture of communication and transparency, and it is one that continues to evolve with every engagement. We insist on regular governance calls/meetings to ensure we are always on the same page with our clients.

Lack Of Offshore Management

Poor or nonexistent management can ruin an offshoring experience. But not every client requires the exact same level of management. There is no “one size fits all” approach. Our unique ECAPTIVE service model ensures the proper level of hands-on offshore management, depending on each client’s unique needs.

Process Discipline (CMM)

Engage. Evolve. Excel. Those three words are foundational to any business’s ability to assess itself, measure success and continue to grow. Our proprietary TRINIT-E engagement audit & assessment program ensures we are always continuously improving our service capabilities.

Failure to Deliver

How will you define the success of your offshoring engagement? If deliverables, metrics and measurements are not defined and discussed prior to starting, there is no way to accurately define and assess delivery success and areas for improvement, if needed. Our clear, mutually agreed-upon Success Factors, along with our formal governance approach and TRINIT-E continuous improvement methodology, ensure our collective success.

Legal & Regulatory Concerns

Going it alone, or going in uninformed, is not the way to go when it comes to navigating the legal waters offshore. Our CLARIT-E requirements gathering process, along with our in-country HR, Legal and Compliance teams, ensure adherence to all legal and regulatory concerns.

Bi-Directional Scapegoating

You said this. No, they said that. Wait, that was your responsibility. No, that was yours. That wasn’t what we wanted. Yes, it was.” Nobody wants to have that kind of conversation. And nobody needs to. The formal, transparent and communication-heavy nature of our client engagements and partnerships remove the risks of any bi-directional scapegoating.

Time Zone Differences

You need your offshore talent working when you need them. So we work your schedule. It’s that simple. Whether that schedule is your onshore team’s normal shift or a different shift to maintain productivity, we can cover your unique scheduling needs. Some outsourcing partners work on their time. We have talent dedicated to you all the time, any time you need it.

Technical Skills & Advancement

Every client experience with ECLARO is bespoke—we work with you to determine the needs required to deliver your core services. Our proprietary CAPABILIT-E process helps us understand short-term and long-term development needs and deliver the right plan and the Right People for you.

What Our Partners Are Saying

As a global technology leader, our human capital requirements are frequently changing. ECLARO has reliably provided the talent we need for both internal hire and client engagements for over a decade. Our relationship has expanded to include talent acquisition in the US and in Asia.

Senior Procurement Strategist

Global Technology Firm

We have an excellent relationship with ECLARO because they understand our needs and consistently exceed our expectations. They are flexible and work effectively to assist with our talent acquisition needs – whatever and wherever they may be.

Senior Leader

Technology

ECLARO offers the service and flexibility of a boutique firm with the reach and bandwidth of a multinational organization. They are a trusted partner, offering customized solutions that have been instrumental in helping to achieve our goals.

Chief Operating Officer

Multinational Insurance Firm

ECLARO excels at customer service. They make it their business to keep up to date with our hiring needs and are always responsive to our requests – often with very little notice. I will continue to recommend ECLARO as the most user-friendly hiring agency we have in our pool of personnel providers.

Senior Procurement Specialist

Major Utility

We had the need for a small number of technical resources with specialized skills. The cost of local talent was prohibitive. After learning about ECLARO’s custom outsourcing solutions and their Global Delivery Centers in the Philippines, we determined that was the best fit for our needs. ECLARO provided us with several dedicated developers that serve as permanent members of our technical staff. We are extremely satisfied with the level of collaboration and the quality of work performed by these team members.

President

Online Media Firm

ECLARO is more than just a vendor, they are a partner. We only work with companies that provide exceptional service, are knowledgeable, reliable and deliver on their commitments. ECLARO is that partner for us.

CIO

Global Insurance Firm

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Frequently Asked Questions

What is the ECAPTIVE model?

ECAPTIVE is Outsourcing Reimagined. It allows you to build a dedicated team in the Philippines that you operationally control, while ECLARO handles the facilities, HR, IT infrastructure, and administrative services.

How is ECAPTIVE different from traditional outsourcing?

Unlike traditional outsourcing where you hand over control, ECAPTIVE gives you full operational control of your dedicated team. There are no shared resources — your staff works exclusively for you. ECLARO handles the infrastructure and support, eliminating the costs and risks of setting up your own captive operation.

How much can I save with ECAPTIVE offshoring?

Clients typically realize savings of 50% to 75% compared to onshore labor rates, while accessing world-class talent.

Is there a minimum team size?

No. There is no minimum headcount. You can start with one resource and scale up as needed, paying only for the hours worked.

How secure is my data?

We are ISO 27001 and SOC2 certified. Our facilities feature biometric security and strict data privacy protocols to protect your sensitive information.

What time zones does my offshore team work?

Your ECAPTIVE team works your schedule. Whether that's your normal business hours, a different shift, or Follow-the-Sun 24/7/365 coverage — we adapt to your needs.

Will there be language or communication barriers?

The Philippines ranks among the top English-proficient countries in Asia. Filipino professionals are known for strong communication skills and familiarity with Western business culture, which minimizes any language barriers.

What roles can I offshore with ECAPTIVE?

Virtually any IT or business function, including software development, data analytics, cybersecurity, finance and accounting, insurance operations, HR, creative services, customer support, and more.

What management support does ECLARO provide offshore?

Our ECAPTIVE service model ensures the proper level of hands-on offshore management depending on each client's unique needs — from light-touch oversight to full dedicated management.

Do I need to establish a legal entity in the Philippines?

No. ECLARO is the employer of record in the Philippines. We handle all employment contracts, payroll, government-mandated benefits, tax compliance, and HR administration, so you don't need to set up a local entity.

Is outsourcing to the Philippines legal and safe?

Absolutely. The Philippines has well-established laws supporting offshore staffing and BPO. ECLARO ensures full compliance with all local labor laws and regulations, and our ISO 27001 and SOC2 certifications demonstrate our commitment to data security.

Offshore Staffing Philippines | Dedicated Offshore Teams