Call Center Operator

Hiring the Right Call Center Operator

Hiring the Right People to succeed as a Call Center Operator is pivotal to the success of any customer service operation.

We deliver Call Center Operators who are adept at ensuring that your call center services meet the highest standards of quality, professionalism and efficiency, but who also meet the specific needs of your role in terms of skill set, experience, culture fit and other requirements.

Roles and Skills

ECLARO delivers top talent for a variety of Call Center Operator roles, tailored to meet different project needs, skills and levels of experience and expertise. Although the specifics and titles may vary for each individual business, our experienced recruiters have a track record of success in helping businesses hire at all levels

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Junior Call Center Operators

Focus on handling basic customer inquiries, assisting with call routing and maintaining call logs.

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Mid-Level Call Center Operators

Handle more complex customer interactions, integrate call center solutions with overall business goals and contribute to the development of new customer service strategies.

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Senior Call Center Operators

Lead call center operations, develop and implement comprehensive customer service protocols and manage large-scale call center projects from start to finish.

Tools and Technologies

The Call Center Operators we source for our clients are proficient in a wide range of tools and technologies, ensuring comprehensive customer service and support. These include, but are not limited to

Call Center Software

  • Five9
  • Genesys
  • Avaya

Customer Relationship Management (CRM) Systems

  • Salesforce
  • HubSpot
  • Zoho CRM

Communication Tools

  • Slack
  • Microsoft Teams
  • Zoom

Phone Systems

  • VoIP
  • PBX
  • Cisco

Other Technologies

  • Call Routing
  • Script Adherence
  • Data Entry
  • Issue Resolution
  • Customer Service Metrics and Reporting

Services and Benefits

When you choose ECLARO for your call center needs, you are not just hiring a Call Center Operator; you are investing in cost savings, efficiency and business growth. Our services provide

Business Success

Ensure your call center operations and deliverables meet and exceed market standards, boosting client satisfaction and loyalty

Growth & Scale

Build your team with highly skilled call center professionals who bring the right level of experience and industry knowledge for today and tomorrow

Efficiency

Streamline your call center operations with rigorous training, management and best practices.

The ECLARO Process: How We Work with You to Find the Right Call Center Operator

Our talent acquisition process is designed to be seamless and efficient

Initial Consultation

Understand your project requirements and objectives.

Candidate Selection

Provide a shortlist of qualified Call Center Operators tailored to your needs.

Interview and Assessment

Facilitate interviews and technical assessments.

Onboarding

Smooth transition of the Call Center Operator into your project team.

Ongoing Support

Continuous support to ensure project success.

For further inquiries or to start the hiring process, please contact us

We would love to discuss your specific Call Center Operator talent needs today! Please click the Contact Us below to schedule a consultation with an ECLARO expert.