Build a World-Class Insurance Team with ECLARO’s Philippines Talent
Strengthen Your Insurance Operations with Cost-Effective Talent
Every insurance business faces the challenge of improving its bottom line and outpacing the competition while competing for skilled talent in a tight market. The constant pressure to improve your expense ratio and EBIDTA can make it feel like you have to choose between cutting costs and investing in growth. There’s a better way.
Outsourcing and offshoring in the Philippines.
ECLARO has been helping insurance firms solve challenges for more than two decades by building and managing dedicated offshore teams in the Philippines. This isn't a typical managed service where you “throw it over the fence,” where you might have different people working for you on different days, where operational control can be elusive. This is something different. This is ECAPTIVE.
ECLARO created ECAPTIVE in order to make offshoring in the Philippines a true force multiplier for firms of any size. This is a custom offshoring model where we work with you to build a team of exclusive employees who are hired based on your specific roles and needs (there is not “bench” we pull from) and then work for you and only you. YOU NEVER SHARE RESOURCES—THIS IS YOUR TEAM! They are simply located in Manila.
Your Manila-based team becomes a direct extension of your onshore business. They work whatever hours/shifts your business requires—you decide. They follow your processes, they meet your KPIs and report directly to you, just like any other employee. Our model delivers the cost advantages of offshoring without sacrificing quality, control or security.
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Ready to build your Insurance team? So are we!
Contact us today to discuss your specific talent needs and start hiring the right experts.
How ECLARO Helps Insurance Firms Achieve Their Goals
Our unique model is built on transparency, collaboration, consultancy and a commitment to helping you build a high-performing team that truly integrates with your business, improves your financial metrics and unlocks a new phase of growth.
Improve Expense Ratio & EBIDTA
Reduce your operational costs by building a team with world-class talent at a lower cost base. This direct impact on your balance sheet frees up capital for strategic investments.
Grow a Team at Your Own Pace
Start with a single, dedicated resource and strategically grow your team as your business evolves. Our model is built for a long-term partnership and controlled, deliberate expansion, not for rapid, short-term scaling.
Increase Capacity with Skilled Talent
Your dedicated team in Manila can perform the same critical functions as your onshore staff, or they can have specific roles that give your onshore team greater capacity in other areas. This allows you to expand your operational capacity and access a broader talent pool to support your business growth.
Maintain Control & Quality
We consult with you to understand your needs ultimately select and hire every member of your team. ECLARO sources, recruits and vets every candidate, then presents you with the top available talent based not only on skills and experience, but on culture fit to ensure they are a great match for your company. They will become an extension of your team in every way.
From recruitment to performance management, you maintain full visibility and are involved as you want to be with your team. Our Service Delivery Managers are always working with your team, ensuring your standards of quality and service are consistently met.
We handle onboarding, facilities, HR, payroll, benefits, IT support and infrastructure, so you can focus on your business.
Why ECLARO Excels in Insurance Outsourcing
With two decades of experience in business process outsourcing (BPO) in the Philippines, ECLARO is a trusted partner for global insurance carriers, brokers, and MGAs seeking to enhance their operational capabilities. Our Philippines-based talent combines deep industry knowledge, the ability to work whatever shift your organization requires, outstanding English language proficiency, strong cultural alignment with the U.S., and cost efficiency to deliver unparalleled value.
Here’s how we deliver the precision and reliability our insurance clients require:
Deep Insurance Industry Knowledge
Our insurance professionals are equipped with industry-specific training and hands-on experience in key insurance functions. They bring proficiency in:
Meticulous processing of submissions, renewals, policy endorsements, and quotes.
Efficient and empathetic handling of First Notice of Loss (FNOL) and claims support tasks.
Proficiency with leading insurance platforms like Guidewire, Duck Creek, and various policy administration systems (PAS).
Providing detailed support for underwriting, actuarial analysis, and statutory reporting.
Dedicated Team Model
ECLARO’s ECAPTIVE™ custom outsourcing provides client-specific insurance teams tailored to your workflows, tools, and processes. Whether you use specific policy administration systems, claims management software, or custom agency portals, our professionals integrate seamlessly. Your dedicated team operates as an extension of your organization, ensuring alignment with your underwriting guidelines and operational goals.
With flexible staffing models, 24/7 coverage, and rapid onboarding, ECLARO ensures your operations remain productive and agile. We help reduce administrative backlogs, increase policy processing and claims handling efficiency, and enhance your operational capacity without the overhead costs of in-house expansion.
Cost Efficiency
Delivers up to 50% cost savings compared to onshore insurance operations hiring without sacrificing quality. Our transparent, headcount-based pricing eliminates hidden fees, allowing you to build a high-performing insurance support team without straining your budget. Save on recruitment, training, and infrastructure while accessing top-tier talent in the Philippines.
With ECLARO, you gain not only financial savings but also speed, flexibility, and expert support. Our teams are experienced in global operational standards and trained to handle real-time processing, regulatory compliance, and detailed analytics. Scale quickly and adapt to your evolving business needs without operational delays.
Your Team Working Whatever Shift You Require
ECLARO’s unique model delivers talent from the Philippines that is as convenient as any onshore or nearshore outsourcing model, because ECLARO resources are available to work any shift in any time zone that our clients require. This is especially critical for providing 24/7 FNOL and claims support.
Scalability for Any Demand
ECLARO enables rapid scaling to meet your operational needs, whether for 24/7 coverage, seasonal spikes (like renewal seasons), new product launches, or catastrophic (CAT) events. Need additional staff for a major renewal period or a surge in claims? We can source and onboard trained professionals within weeks, ensuring uninterrupted service and support.
Compliance and Security Standards
Security is at the core of our operations. ECLARO is ISO 27001 and SOC 2 certified, and we adhere to rigorous data protection standards.
Data Privacy (PII/PHI): Our adherence to global data privacy standards is critical for handling sensitive policyholder information. Our Philippines delivery centers are equipped with state-of-the-art physical and digital security infrastructure, ensuring your data remains protected at all times.
Cultural and Language Alignment
Our Philippines-based insurance professionals excel in English speaking and comprehension, and are fully aligned with U.S. business practices and norms, ensuring seamless communication and collaboration with your onshore team. Their cultural compatibility with the U.S. and the ECLARO model fosters strong partnerships, making Philippines team members feel like a true extension of your organization.
A True Extension of Your Team
ECLARO does not seek to replace your core onshore teams, but to complement and empower them. Our dedicated professionals handle essential but time-consuming tasks like submissions clearance, data entry, and renewals processing, freeing your expert underwriters and claims adjusters to focus on high-value strategic work. We integrate with your existing systems and workflows to provide a cohesive, end-to-end operational solution that enhances efficiency across the board.
Proven Client Feedback and Reputation
ECLARO has an award-winning track record in IT and BPO services, with a focus on supporting core operations for industries like finance, healthcare, and insurance. Clients praise our responsiveness, industry knowledge, and ability to deliver measurable results. Case studies include a national carrier that reduced policy issuance time by 30% and a large MGA that improved claims processing efficiency by 50% with our operational support.
Our Insurance Talent Offerings
Your dedicated team in Manila can perform the same critical functions as your onshore staff, or they can have specific roles that give your onshore team greater capacity in other areas. This allows you to expand your operational capacity and access a broader talent pool
to support your business growth. We help you find individuals and build teams for a wide range of roles, including:
Insurance Submissions Clearance Specialist
Our specialists are the first line of defense in your underwriting process. They meticulously review incoming submissions, ensuring all necessary documentation is present and accurate, clearing the path for your underwriters to make faster, more informed decisions. This critical function streamlines your workflow and reduces policy issuance turnaround times.
Insurance Submissions Clearance Analyst
Going a step beyond clearance, our analysts perform initial risk evaluation on new submissions. They analyze data, flag potential issues, and prepare submission files, empowering your underwriting team to focus on complex risk assessment rather than administrative tasks. This enhances both the speed and quality of your underwriting process.
Underwriting Assistant
Our Underwriting Assistants provide essential support to your core underwriting team. They handle administrative tasks such as data entry, policy endorsements, and correspondence, freeing up your senior underwriters to concentrate on high-value risk analysis and decision-making.
Underwriting Support
This team provides comprehensive support across the underwriting lifecycle. From managing documentation and processing renewals to communicating with brokers and agents, our Underwriting Support professionals ensure your operations run smoothly, efficiently, and in full compliance with your guidelines.
Renewals
Our Renewals specialists manage the end-to-end renewal process, a critical driver of client retention and revenue. They proactively engage with policyholders, gather updated information, prepare renewal quotes, and ensure a seamless transition into the new policy term, fostering client loyalty and business stability.
FNOL (First Notice of Loss)
In the critical first moments after a loss, our FNOL professionals provide empathetic and efficient intake services. Operating 24/7, they gather essential information from distressed policyholders, initiate the claims process, and set the stage for a positive claims experience, which is fundamental to customer satisfaction and retention.
Claims Assistant
Claims Assistants are the backbone of your claims department. They support claims adjusters by managing correspondence, scheduling appointments, organizing documentation, and handling administrative duties. This support allows your adjusters to focus on investigating and resolving claims more quickly and effectively.
Claims Operations
This team optimizes the entire claims workflow. They handle payment processing, vendor management, reporting, and quality assurance to ensure your claims department operates at peak efficiency. By streamlining these processes, they help reduce claim cycle times and control operational costs.
Actuarial Analyst
Our Actuarial Analysts provide the data-driven insights your business needs to thrive. They support your pricing, reserving, and financial modeling efforts by analyzing complex data sets to help you quantify risk, ensure solvency, and make strategic decisions with confidence.
Producer Licensing
We manage the complex and time-consuming process of producer licensing and compliance. Our specialists handle new license applications, renewals, and state-specific requirements, ensuring your sales force is always properly credentialed and ready to do business without interruption.
Statistical / Stat Reporting
Our Stat Reporting analysts ensure you meet all regulatory reporting requirements accurately and on time. They compile, analyze, and submit data to regulatory bodies, helping you maintain compliance, avoid penalties, and provide stakeholders with precise financial and operational data.
Ready to build your Insurance team? So are we!
Contact us today to discuss your specific talent needs and start hiring the right experts.
Why Outsource Your Insurance Operations with ECLARO
Dedicated, World-Class Talent
Your dedicated insurance team works only for you, bringing deep industry knowledge and a focus on quality to every task without the risk of shared resources.
Significant Cost Savings
Achieve up to 50% savings or more compared to U.S.-based hiring, allowing you to reallocate budget to strategic growth initiatives without sacrificing quality.
We Work Your Shifts
Whatever times you need your team working—for 24/7 FNOL intake or follow-the-sun processing—your team is working, combining the timeliness of nearshoring with the advantages of Philippines talent.
Proven Insurance Expertise
Access professionals experienced in underwriting support, claims processing, and renewals, who are proficient in leading insurance platforms and policy administration systems.
Flexible Delivery
Choose the ideal setup for your needs, including hybrid, remote, or on-site arrangements from our secure, state-of-the-art service centers in the Philippines.
Rapid Scalability
Instantly scale your team to manage seasonal peaks, catastrophic (CAT) events, or new product launches. We can provide individual roles or full teams on demand.
Data Security & Compliance
Operate with confidence, knowing your sensitive policyholder data (PII/PHI) is protected by our adherence to rigorous ISO 27001, SOC 2, and GDPR standards.
Seamless Collaboration
Benefit from English-fluent, culturally aligned professionals who quickly and easily integrate with your onshore team and company culture.
An Extension of Your Team
Enhance your onshore team's effectiveness. Our professionals handle essential processing and support tasks, freeing your experts to focus on high-value analysis, complex underwriting, and strategy.
ECLARO Client Success Stories
Insurance companies rely on ECLARO to scale operations, reduce costs, and drive growth. From specialty insurers streamlining policy administration and claims to benefits providers optimizing enrollment and administration, ECLARO has helped deliver efficiency, agility, and profitability—proving to be a trusted partner in transforming insurance operations.
From Staff Augmentation to Strategic Partnership
Leading U,S,-based benefits platform provider that helps employers, brokers and health plans streamline benefits enrollment and administration, The platform supports various benefit types, integrates with HR systems, and offers tools for employee decision support and compliance, With a focus on simplicity, data insights and user experience, the provider enables organizations to deliver competitive benefits while reducing administrative burden.
Transforming Specialty Insurance Operations
Through Strategic Outsourcing
A fast-growing U,S,-based specialty insurance firm backed by leading private equity investors, Known for innovative underwriting and a strong market presence, the company was poised for continued expansion—but faced rising operational costs that threatened profitability.
Streamlined Specialization and Profitable Exit
A U,S, speciality insurance firm, originally owned and majority controlled by an investment firm, transformed
into a leading specialty insurer through strategic divestitures, cost optimization and operational excellence, The specialty firm was acquired by a global financial firm, yielding a meaningful return.
Ready to Strengthen Your Insurance Team?
Stop letting talent shortages and high operational costs limit your growth. Partner with ECLARO to build a world-class, offshore team that drives efficiency and delivers results.
Ready to See ECLARO in Action?
Schedule a consultation to learn how our tailored insurance outsourcing solutions can transform your operations. Let us show you how the Right People are the Answer.